Experience

2/2020 - present
User Experience Architect: HP Inc.

As a UX Expert in an Agile software development team for the past two years, I played a crucial role in ensuring exceptional end-user experience in the SaaS production management solution, HP Site Flow. I collaborated with product managers, engineers, and stakeholders to define, craft, and implement product design concepts and led design sessions to define the user experience and contribute to the information architecture. My expertise in turning concepts into user flows, journey maps, and wireframes, along with conducting user research including usability tests and user interviews, and analyzing usage data/analytics, helped to create a shared understanding of the user experience and drive product development decisions that put the end-user first.

1/2000 - 1/2020
Human Factors Architect: Hewlett-Packard Company

Led customer-centered design for Indigo's commercial printing solutions. Supervised lab and field research to understand the customer. Integrating customer data and human factors psychology into product requirements and design. Led the development of customer experience goals and worked with management to ensure their achievement. Implemented customer-centered design processes and tools, and built partnerships with marketing, support, and external partners to drive success. Managed a team of interns, designers, engineers, and consultants while partnering with HP divisions to drive customer experience standards. Developed long-term plans to improve the customer experience and usability across products in our portfolio. Evolved user-centered design practices as the company transitioned from on-premise to SaaS-based solutions while maintaining focus on user goals and needs. Adopted agile software development methods while continuously improving the customer experience.

4/94 – 12/99
Human Factors Engineer: Hewlett-Packard Company

As a dedicated member of the multidisciplinary team at VCD Software R&D, I played a crucial role in incorporating human factors and engineering principles into the product development cycle. I successfully managed the customer-centered design process by collaborating with teams to eliminate ambiguity and establish clear customer experience criteria for product releases. My responsibilities included conducting and analyzing the results from various forms of user research such as usability tests, cognitive inspections, focus groups, concept testing, task analysis, and beta product testing. I also took the initiative to educate the R&D community on the importance of human factors in product design and its impact on the DeskJet 540 and DeskJet 850C Platforms. Working with partners in R&D, marketing, and support, I was able to promote customer understanding and customer-centered design processes. My twelve-month internship was a stepping stone to this position, which I secured after only seven months.

8/91 – 4/94
Instructor: Old Dominion University

Designed and taught quantitative methods classes to undergraduates. Responsibilities included preparing a class syllabus and all lectures, assignments and examinations. Conducted classroom and laboratory sessions, gave lectures, led discussions, and graded class materials. Taught students about statistical analysis in psychological research and issues surrounding the reliability and validity of research methods. Worked closely with students to promote learning and growth. Completed timely student evaluations. Two-year teaching assistantship led to this position.